Cancellation Policy/Refund Policy

Cancellation Policy/Refund Policy

 

General Terms

 

In no event is the same Service eligible for more than one refund.

– Service(s) must be cancelled before we can issue a refund.

– All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

– Any processing fee(s) will be deducted from a refund.

– If your account got suspended or terminated due to violation of our terms of service, the refund will not be applicable in that case. We reserved the right to suspend/terminate an account which is found violating our terms of service.

– We do not refund If you paid Twice for your Same Service where you can use your Extra Money for your Next month.

 

Special Terms

 

Domain Name Registration

– Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.

– No refunds are available for fees paid for Premium Domain(s).

– In the case of an unsuccessful attempt to transfer a domain name to us, we will automatically refund any fees paid as an account credit.

 

Web Hosting and related Service(s)

We offer a 30-day money back guarantee for any Shared Web Hosting plans we sell. We reserve the right to decline the refund suspected the customer of providing fake information OR usage of attack/hack/hijack/spam or any other criminal purposes.

No refunds are available for the following:

– Any additional features, services or upgrades added to your Shared Web Hosting package and purchased at additional fee;

– Any fees related to domain name registrations associated with your Web Hosting package;

– Any renewals of Web Hosting and related Service(s).

 

VPS (Virtual Private Servers)

We offer a partial 30-day money back guarantee for any VPS (Virtual Private Servers) plans we sell. We reserve the right to decline the refund suspected the customer of providing fake information OR usage of attack/hack/hijack/spam or any other criminal purposes.

The refund amount is calculated based on the remaining days of the contract term after the customer request for a refund.

No refunds are available for the following:

– Any additional features, services or upgrades added to your VPS (Virtual Private Servers) package and purchased at additional fee;

– Any renewals of VPS (Virtual Private Servers).

 

SSL certificates

Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.

 

Non-refundable Services

All other Services are non-refundable, including but not limited to:

– Transfers or renewals of domain name registrations;

– Fees for recovery or reactivation of domain names;

– Dedicated IP or Additional IP Addresses;

– Domain Privacy Protection;

– DDOS protection;

– VPS Backup;

– Additional SAN;

– Any additional third-party software licenses;

 

Refund Requests

If you think you are eligible for a refund, you can submit a support ticket. You must include the following information in your request:

– Why you are asking for a refund;

– Transaction identifying information (e.g. account username, transaction number, domain name, date of purchase); and

– Any additional information the Customer Service team asks for in order to process your refund request.

 

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